Summer Intern - Provider Network Operations

Job Ref: TE0085
Category: Professional
Department: Provider Network Operations
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Temporary
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $21.00 - $26.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

The Summer Interns are given learning opportunities to experience the Provider Network Operations aspect of the health insurance community. The interns will be assisting Provider Network Operations with provider directory review, provider operation inquires (i.e. updating provider demographic information into data systems). They will be fully engaged with the provider operations process.

Duties & Responsibilities

• Assist in coordinating distribution of information and mailings related to provider onboarding or educational activities.
• Entering Salesforce provider portal registration requests and troubleshooting inquiries from providers.
• Assist with various projects relating to accuracty of provider demographics information appearing in provider directories, addendums, and the web-directory.
• Assist in validating provider demographic date and contact information resulting from mass paper and mass e-mail projects.  Manage return mail projects
• Conducts the investigation of providers inquiries submitted via e-mail and assist in triaging inquiries to the appropriate Provider Relations Representatives.
• Other duties as required and assigned by management.

Work Shifts

9:00 AM- 5:00 PM

Minimum Qualifications

• Data entry, exceptional communication and organization skills.
• High proficiency with Windows-based PC systems and Microsoft Word, Outlook, Excel, and PowerPoint, Teams and SharePoint
• Highly organized, detail oriented, dependable and professional individual

Professional Competencies:

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

#LI-Hybrid #MPH50