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Behavioral Health Peer Specialist II

Job Ref: 62287
Category: Utilization Review and Case Management
Department: BEHAVIORAL HEALTH HARP
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $50,000.00
Salary Range: $50,000.00 - $50,000.00

About NYC Health + Hospitals

MetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus’ network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. 

Position Overview 

The Behavioral Health Peer Specialist will provide supportive services to members with Serious Mental Illness and Substance Abuse Disorder History.  The Peer Specialist will function as a role model to peers; exhibiting competency in personal recovery and use of coping skills; serve as a consumer advocate, providing consumer information and peer support for clients in outpatient and inpatient settings.  The Peer Specialist performs a wide range of tasks to assist peers of all ages, from young adult to old age, in regaining independence within the community and mastery over their own recovery process. Peer counselor function as part of the interdisciplinary team designed to meet needs of both CORE and HARP members.

Job Description

  • Assist clients in articulating personal goals for recovery by conducting one-to-one sessions. During these sessions the Peer Counselor will support clients in identifying and creating goals and developing recovery plans with the skills, strengths, supports and resources to aid them in achieving those goals.
  • Assist clients in working with their primary MetroPlus Behavioral Health Clinical case manager and overall community treatment team in determining the steps he/she needs to take to achieve their goals and self-directed recovery.
  • Complete HRA Housing applications and assist with Supportive Housing placements. Escorting members when appropriate to scheduled housing interviews. 
  • Assist with arranging transportation to and from scheduled PCP Medical Appointments
  • Lead as well as teach members how to facilitate Recovery Dialogues and overcome relapse fears
  • Support members working with assigned Parole Officers when they may be on Probation
  • Participate in BH HARP Team meetings, supervision, discharge planning & clinical rounds discussions
  • Accompany HARP members to initial HCBS appointments if their assigned CMA worker is unavailable 
  • Utilize the personal lived experience with mental and emotional and /or substance abuse challenges to empower individuals served by the program to define and pursue their own strength-based recovery and wellness goals 
  • Assist clients in building social skills in the community that will enhance their quality of life.
  • Utilizing their recovery experience, the Peer Counselor will Teach and role model the value of every individual’s recovery experience.
  • Provide peer support during crisis of individuals who are frequently high utilizers of emergency department services who fail to engage in community treatment
  • Assist clients in developing empowerment skills and combating stigma through self-advocacy. This will be accomplished through regular meetings, individual or group sessions. Through the use of role playing/modeling techniques the Peer Counselor provides opportunities for others to show/demonstrate how they have handled similar problems, how to present themselves in certain situations, or how to handle problems that may arise in interactions with others.
  • With assistance from the Behavioral Health Team Leader, the Peer Counselor will work with the members and other treatment team staff to develop a treatment/recovery plan based on each member’s identified goals. Treatment/Recovery Plans will be reviewed and signed by Team Leader and other participating treatment team staff.

Minimum Qualifications

  • Must have 4+ years of work experience with mental health customers. 
  • Knowledge of the concerns and challenges of persons living with SMI and/or SUD.  AND/OR 
  • Knowledge of the Recovery process and the ability to facilitate recovery using established standardized mental health processes.
  • Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery.
  • Knowledge to use community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness. Community resources may include but are not limited to: DSS (social security office), local YMCA or social club, library, laundry, post office, clients’ service organizations, housing providers, etc. The Peer Counselor may accompany clients to community resources to assist them in accessing these resources.
  • Computer literacy with Microsoft Office (Word, Outlook and Teams) and working knowledge of how to document member notes within an electronic medical record system. 
  • Bilingual (English/Spanish) is preferred. Fluency in other languages is welcomed.

Licensure and/or Certification Required

  • Required High school 
  • Required CASAC-T or five years of equivalent professional Behavioral Health experience 
  • Required New York Certification as a Peer Specialist 
  • CASAC certified or must be working on acquiring CASAC certification.

Professional Competencies

  • Integrity and Trust
  • Teamwork 
  • Customer Focus
  • Written/Oral Communication
  • Compassionate and Positive Attitude to instill hope within member’s lives
  • Computer knowledge; MS Word, Teams, Outlook for email communication.