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Job Details

Housing Specialist

Job Ref: 67960
Category: Professional
Department: CASE MANAGEMENT PROGRAM
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $54,293.00
Salary Range: $54,293.00 - $54,293.00

About NYC Health + Hospitals

MetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus’ network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. 

The primary goal of the Housing Specialist is to work with members to help them with immediate and long-term housing goals. The Housing Specialist serves as a liaison with the Department of Homeless Services (DHS), Health and Human Services (HRA), Real Estate Brokers and other housing providers to facilitate the process for members in need of housing. This includes facilitating access to available resources/programs, completing housing applications, maintaining correspondence relating to housing interviews and vacancies, as well as assisting members to coordinate their move with landlords and other key personnel. The Housing Specialist serves as the subject matter expert and supports the members of the care management team; the level of support is based on the complexity of the case.

This is a hands-on position, involved, predominately field based position and will require travel within the MetroPlus Health Plan service area.

Job Description

Engage in phone and field-based outreach to vulnerable members.

x Engage in phone and in-person outreach to landlords and brokers

. x Conduct thorough and comprehensive interviews to determine needs and appropriate services for the member/family unit.

x Assist members with the process of securing housing (i.e. application completion, records/documentation, interview preparation).

x Coordinate with providers to obtain the necessary clinical information (i.e. psychosocial and psychiatric evaluation).

x Accompany members who need assistance to housing appointments.

x Work with representatives from HRA, DHS and ACT to facilitate established goal, advocate on members behalf. x Educate members/care giver (i.e. application process, resolving issues with landlords, rights and responsibilities as a tenant). x Serve as subject matter expert for the other members of the care management team.

x Attend, as needed, external stakeholder meetings to foster partnership with community-based organizations, state agencies and other applicable agencies as required by the overall housing strategy.

x Assist with expanding and strengthening local referral network. x Research and identify potential funding opportunities focused on funding safe, affordable, and accessible housing for the target population.

x Maximize member’s access to available resources.

x Advocate for members by assisting them to address challenges and make informed choices regarding available resources.

x Employ critical thinking and judgment when dealing with unplanned issues.

x Analyze case findings to determine if concrete needs have been addressed through appropriate referrals and program activities corresponding to expressed needs.

x Maintain accurate, comprehensive, and current documentation.

x Comply with all orientation requirements, annual and other mandatory trainings, organizational and departmental policies, and procedures, and actively participate in evaluation process x Other duties as assigned by Manager.

Minimum Qualifications

x Experience in processing housing applications (i.e. NYCHA, HRA and NY/NY)

x Significant experience working with clients on the issues of homelessness, addictions, mental health, entitlements, and housing.

x BA/BS required x Bilingual (English/Spanish) preferred

x Proficiency with computers navigating in multiple systems and web-based applications x Have a working knowledge of members rights and responsibilities as tenants

. x Confident, autonomous, solution driven, detail oriented, high standards of excellence, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactive

x Experience in processing housing applications (i.e. NYCHA, HRA and NY/NY)

 x Significant experience working with clients on the issues of homelessness, addictions, mental health, entitlements, and housing.

x BA/BS required

x Bilingual (English/Spanish) preferred

x Proficiency with computers navigating in multiple systems and web-based application

s x Have a working knowledge of members rights and responsibilities as tenants.

x Confident, autonomous, solution driven, detail oriented, high standards of excellence, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactive