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IT Business Analyst Team Leader

Job Ref: 66811
Category: Information Technology
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $100,650.00
Salary Range: $100,650.00 - $100,650.00

About NYC Health + Hospitals

MetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus’ network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. 

Position Overview 

Position Overview

MetroPlusHealth is seeking an Information Technology Business Analyst Team Leader position.  We are looking for a professional with deep experience in both healthcare information technology and business analysis.  The successful applicant will manage a team of IT Business Analysts and Technical Writers, working together with other IT areas, including Application Development, InfoSec, Data Warehouse, and others, as well as working directly with the business areas.  The ideal candidate for this position is a responsible manager, an excellent communicator, self-starting, detail-oriented, project focused, and highly innovative.  He or she will be responsible for managing the team that translates business needs to IT solutions, and vice versa, with current and future programs, projects, and initiatives in mind.

Our goal is to improve the experience of our members, employees and co-workers, vendors, and neighbors throughout the city.  And to safeguard and advance the standing and wellbeing of MetroPlusHealth into the future.

Job Description

  • Manage a small, tightly knit team
  • Think strategically, act tactically
  • Work within timelines, resource constraints, and with ever shifting priorities
  • Work with process owners, stewards, and users to determine and gather business requirements
  • Assist business units in documenting user guides and manuals
  • Assist in facilitating digital transformation by translating processes to drive change management
  • Translate complex business processes into language that developers can understand, as well as translating IT’s technical processes and needs into language that business stakeholders can appreciate
  • Generate and maintain required documentation
  • Act as liaison between IT and other business units
  • Act as an information source and communicator between business branches
  • Understand strategic business needs and plans for growth
  • Analyze the design of technical systems and business models
  • Analyze business needs
  • Participate in sourcing and implementing new business technology
  • Find technological solutions to business requirements
  • Produce reports on application development and implementation as required
  • Analyze data to inform business decisions
  • Work with other teams as required

Minimum Qualifications

  • Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, and work experience
  • 7+ years of directly related experience in business analysis/process analysis
  • 10+ years in a technology role, some of that in a managerial role
  • Excellent written and oral communication skills
  • Advanced proficiency with word-processing and diagramming tools
  • Analytical mindset
  • Exceptional interpersonal skills, empathy, and patience, able to de-escalate personnel challenges
  • Attention to detail, while able to see big picture
  • Organization and prioritization
  • Integrity and Trust
  • Customer Focus