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Lead BH Admin Specialist

Job Ref: 76987
Category: Professional
Department: BEHAVIORAL HEALTH HARP
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $55,000.00
Salary Range: $55,000.00 - $65,000.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

 The primary function of the Lead BH Administrative Specialist will manage project management and process improvement functions for the Behavioral Health (BH) HARP Department and its teams (BH Leadership, Operations BH UM, BH Clinical Management). This position will identify opportunities utilizing established methodologies to improve operations to maintain and support BH processes. This position will oversee all administrative aspects of the BH Subcommittees including scheduling, minutes, report collection, documentation, and presentations. The Lead BH Administrative Specialist will use best practices to ensure projects are completed in a timely fashion and meet quality standards.

Job Description

  • Manage applicable financial and budget applications for BH Management cost center, including managing the annual budget and budget process, analysis and monitoring of monthly variance reports, all departmental invoice processing and order placements, monthly accrual process, medical expense reporting and processes, and quarterly forecasting. Responsible for communicating any variances or issues to the Head of Behavioral Health and other BH Directors.   
  • Track budgeted positions in BH and assists with and tracks position fulfillment and onboarding. 
  • Act as a liaison between Accounting/Finance and BH Management. 
  • Makes travel arrangements, prepares travel approval requests and reimbursement vouchers and submits signed forms to Finance for reimbursement or payment.
  • Manage the development and ongoing maintenance of the BH Subcommittees by collecting, analyzing, and reporting data from various data sources; applies analytical skills to identify areas that are variances and not on trend. Investigate and coordinate any action items requested by the BH Subcommittees.    
  • Under direction from BH Directors develop other BH Management reports to satisfy reporting requirements and requests from the management. This position records minutes for the BH UM and BH Quality Subcommittees and coordinates the preparation of all documents and reporting for Committee presentation. 
  • Manage the monthly BH team meeting agenda and records minutes and other meetings as needed by management. 
  • Manage the BH SharePoint site and other sub-sites as applicable; act as BH Departments’ SharePoint subject matter expert to provide guidance and assistance to BH team members to meet departmental goals, including but not limited to information sharing, reporting, and project tracking, record-keeping.  
  • Develop and maintain BH Department specific documentation such as organizational charts, phone lists, goals tracking grid, emergency process, job descriptions, etc.   
  • Manage and coordinate reporting associated with program initiatives inclusive but not limited to PIP (Performance Improvement Programs) and POP (Performance Opportunity Programs) for the BH department.
  • Manage and coordinate of administrative activities assigned and required at the direction of the Head of Behavioral Health.
  • Purchasing-Monitors supplies inventory and completes purchase orders for equipment as approved by Director. 
  • Assists with scheduling meetings including all aspects of meeting set-up.
  • Develop and maintains BH training program for all newly on boarded BH team members and in conjunction with Team Director establishes team specific training documents/tools to be used by new team members and/or reference by all BH team members.   
  • Completes various tasks as assigned.  Tasks may range from filing to project tracking to conducting special projects.
     

Minimum Qualifications

  • Bachelor’s Degree in Health Care, Business or related field with a minimum of 4 to 6 years work experience in a managed care environment required
  • High proficiency in Microsoft Word, Excel, PowerPoint, Visio and SharePoint required; knowledge of Microsoft Access a plus
  • Ability to work independently ; experience in managing multiple projects and changing priorities to meet deadlines
  • Six Sigma Yellow Belt or Lean training highly preferred
  • Must be action oriented, producing results on projects that require risk taking with minimal planning, while keeping self-control during high activity periods
  • Must be a versatile, quick learner who is open to change and enjoys the challenge of unfamiliar tasks
  • Must be able to perform job duties as an independent, self-motivating professional and as a team player with organizational skills sufficient to set own priorities, plan project scope and facilitate progress
  • Demonstrated leadership skills with the ability to listen, delegate, motivate and direct others effectively to complete projects and tasks
  • Excellent oral and written communication and presentation skills
  • Excellent interpersonal skills with the ability to interact with all levels of management and staff
  • Independent decision making as appropriate
  • Critical thinking and analytical capabilities in identifying opportunities for improvement
  • Project management skills necessary for tracking progress and deliverables of projects
  • Solid analytical skills and logical skills paired with a strong attention to detail in order to collect, analyze, organize and report data in a clear concise manner
  • Must exercise discretion and maintain confidentiality


Professional Competencies: 

  • Integrity and Trust
  • Customer Focus
  • Functional/Technical sills
  • Written/Oral Communication