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Job Details

Provider Network Quality Analyst

Job Ref: 77938
Category: Professional
Department: NETWORK RELATIONS
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $48,000.00
Salary Range: $48,000.00 - $58,000.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

This position will ensure overall network compliance with regulatory requirements governing plan’s provider network. In addition, will perform required surveys such as access and availability, annual attestations as well as conduct quality activities such as ensuring provider complaints are addressed and properly communicated. This role will also measure and analyze the quality and consumption of provider data and ensure accuracy of plan’s provider information inclusive of provider directory.  

Job Description

  • Improves the level of engagement between the Plan and Hospital Network, Ancillary and Community providers by providing timely resolution of issues and providing outstanding customer service and support
  • Detailed understanding of various reimbursement methodologies (i.e., skilled nursing facilities, medical group, post-acute bundles, etc.,)
  • Conducts audits to review accuracy of cost reports and payment of claims
  • Reviews inquiries from providers regarding cost report settelements
  • Researches and analyzes claim processing outcomes, identifies issues and reports as necessary, and proactively outreaches to peers, supervisor, and/or providers upon findings
  • Prepares and analyzes cost/business proposals and reports of findings; makes recommendations to management
  • Applies knowledge of established procedures to research and resolve escalated customer questions or management requests
  • Acts as the initial contact for escalated issues from the support staff and escalates only the most complex isues to the immediate supervisor
  • Liasies between Finance, Network Operations, claims, UM, Provider Maintenance, Core and Contracting departments to resolve ongoing issues and determines root cause and ultimately, resolution of issues
  • Reviews system setup to determine if it reflects contract language and outreaches to the Contracting Department for assistance
  • Attend Joint Operating Committee meetings and takes ownership of resolving issus with assigned hospitals, etc.
  • Contributes to development of policies and procedures, process improvement initiatives
  • Performs other support activites and duties as assigned

Minimum Qualifications

  • Requires a Bachelor’s degree
  • 3-5 years experience in a research or provider data management position 
  • Ability to work independently and prioritize initiativies to meet report deadlines and thrive in a busy and dynamic work environment is a must
  • Working knowledge of and proficiency with Windows-based PC systems and Microsoft Word, Outlook, Excel, PowerPoint, SharePoint, and other proprietary internal systems (CACTUS and PowerSTEPP)
  • Ability to identify issues, conduct research, analyze and interpret data, reach logical and sound conclusions, and make recommendations for action
  • Ability to analyze and interpret legal, regulatory and contractual language
  • Ability to exercise tact and diplomacy and demonstrate strong customer service skills
  • Ability to assist with the development and implementation of projects, systems, programs, policies, and procedures
  • Ability to independently manage assigned workload, make decisions related to area of functional responsibility, and recognize issues requiring escalation
  • Ability to prepare written and oral reports and make effective presentations
  • Highly organized, detail oriented, dependable and professional individual
  • Ability to travel to meet with Providers and their representatives

Professional Competencies

  • Integrity and Trust
  • Customer Focus
  • Functional/Technical skills
  • Written/Oral Communication