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As we empower every New Yorker
to live the healthiest life possible.

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Job Details

Senior Business Analyst

Job Ref: 45519
Category: Information Technology
Department: INFORMATION TECHNOLOGY
Location: New York, NY
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $85,000.00
Salary Range: $85,000.00 - $100,000.00

Marketing Statement

MetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus’ network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. 

Position Overview 

The MetroPlus Senior Business Analyst (SBA) role has been created in conjunction with the onboarding of organization’s new member and provider portals. The SBA will manage portal performance and enhancement requests; work closely with the portal vendor and internal business units to ensure optimal system performance; coordinate implementation of new portal functionality, including third-party integrations; manage portal permissions and access; and respond to any service interruptions/outages. The SBA will also perform other business analyst tasks within the IT Department.

Job Description

  • Serving as technical liaison to portal vendor
  • Defining and managing user registration workflows, including the provisioning and reset of portal passwords
  • Managing administrator accounts
  • Assisting vendor and business units in defining and implementing portal workflows
  • Working with the organization’s Network Relations department to ensure accuracy of facility administrators
  • Communicating to the organization’s Credentialing Department any changes to provider information noted through the portal
  • Communicating to the organization’s Customer Service Department any changes to member information noted through the portal
  • Assisting the organization’s vendor management team in ensuring that all contractual SLA’s monitored and met
  • Working with business units to define portal reporting needs
  • Configuring system upgrades and enhancements
  • Maintaining system documentation

Minimum Qualifications

  • Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • 5-8 years of directly related experience in systems administration and analysis
  • 1-3 years' experience in IT application administration

Professional Competencies

  • Integrity and Trust
  • Customer Focus
  • Problem Solving
  • Organization and Prioritization
  • Written/Oral Communication Skills

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:


MetroPlus Health Plan
Human Resources Department
160 Water Street 8th Floor
New York, NY 10038
Attn: Recruitment Unit