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Job Details
Clerical Associate
Job Ref: 121573
Category: Professional
Department: FACILITIES OPERATIONS
Location: 50 Water Street, 7th Floor,
New York,
NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $45,040.00
Salary Range: $45,040.00 - $45,040.00
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
Reporting to the Facilities Supervisor, the Clerical Associate will be primarily responsible for receiving, tracking, resolving, and distributing undeliverable mail in a timely and efficient manner.
Job Description
- Track, and date stamp receipt date on all incoming undeliverable mail.
- Create system ticket in Salesforce (or any other system) for undeliverable mail.
- Check for address change within the core processing systems and follow defined process to address undeliverable mail.
- Submit regular report (daily, weekly, as assigned) to Facilities Management for tracking purposes of all undeliverable mail.
- Supervise and coordinate with other departments, including Enrollment & Membership, to ensure all action items related to the resolution of undeliverable mail are executed in a timely manner.
- Distribute undeliverable mail to the appropriate departments for further processing.
- Coordinate destruction of assigned correspondence with Facilities supervision on a regular weekly basis, as required.
- Adherence to all organizational and departmental policies and procedures.
- All other duties as assigned by Facilities Operations.
Minimum Qualifications
- High School Diploma or High School Equivalency required
- 18 months of satisfactory clerical experience
- Six months of satisfactory, full time experience using Microsoft Office
Professional Competencies
- Integrity and Trust
- Customer Focus
- Functional/Technical skills
- Written/Oral Communication
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