Quality Health Pharmacy Technician

Job Ref: TE0054
Category: Professional
Department: PHARMACY
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Regular
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $58,000.00 - $58,000.00

 

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Position Overview:

The Quality Health Pharmacy Technician will support the Medicare Pharmacy Operations Manager in enhancing Medicare Star Ratings and CAHPS results through member, pharmacy, and provider outreach to coordinate care and address health benefit inquiries.

Work Shifts

9:00AM-5:00PM

Duties & Responsibilities

• Member, pharmacy and provider outreach calls related to medication adherence
• Member, pharmacy and provider outreach calls to effectively bridge gaps resulting in medication access concerns
• Assist in correcting pharmacy billing errors
• Educate members on the importance of regularly receiving needed services using evidence-informed approaches. Coach and motivate them to engage in care.
• Work collaboratively with various departments to address any member, provider or pharmacy concerns
• Participate in program audits and meetings to improve Medicare Star ratings
• Provide high-level, member-focused customer service
• Identify and recommend program enhancements to increase member engagement.
• Supports departmental quality initiatives

Minimum Qualifications

• High school diploma or GED required. Associate or Bachelor’s Degree preferred
• 5+ years’ experience in client relations/providing customer service, preferably in the medical field with the health needs of patients
• Experience as a Pharmacy Technician required.
• Knowledge of CMS Stars, HEDIS, CAHPS, Drug Adherence and Member Experience, preferred
• Experience with Medicare, Medicare Advantage and/or Medicare Part D, required
• Experience with Microsoft Excel, Word and PowerPoint, required

Professional Competencies: 

• Integrity and Trust
• Customer Focus
• Functional/Technical Skills
• Excellent organizational, teamwork, interpersonal, time management, written, and verbal communication skills