Summer Intern - Quality Management Operations

Job Ref: TE0079
Category: Quality Assurance
Department: QUALITY MANAGEMENT
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Temporary
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $21.00 - $26.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

The Data Analyst Intern will support initiatives that strengthen the Plan’s clinical quality and its ability to deliver timely, accurate insights to internal teams. This work supports HEDIS, the Healthcare Effectiveness Data and Information Set, which is the national framework used to assess how effectively health plans provide preventive care, chronic condition management, and other essential services.

During the internship, the student will contribute to improving how quality data is accessed and used across the department, which may include designing components of a self‑service analytics resource, developing tools that streamline data request workflows, or helping create more efficient ways to track and monitor information needs. The intern will gain hands‑on experience with healthcare analytics, data preparation, visualization, and user‑focused solution design.

This role offers meaningful exposure to how data infrastructure supports quality programs, informs member outcomes, enhances operational performance, and builds a foundation for a career in healthcare analytics, quality, or data science.

Duties & Responsibilities

• Support efforts to improve how internal teams access, request, and use quality data.
• Assist in designing components of a self‑service analytics resource or tools that streamline data request workflows.
• Help develop or enhance processes for logging, tracking, and monitoring data requests.
• Support data collection, cleaning, validation, and transformation activities.
• Collaborate with cross‑functional teams to understand reporting needs and translate them into process features.
• Conduct exploratory data analysis to identify trends and potential quality improvement opportunities.
• Document requirements, workflows, and data definitions used in the processes.
• Prepare basic visualizations and summaries to support ongoing Quality initiatives.
• Participate in team meetings, presenting findings where appropriate.

Work Shifts

9:00 AM- 5:00 PM

Minimum Qualifications

• Currently enrolled in a Data Science, Statistics, Computer Science, Health Informatics, or similar program.
• Basic understanding of SQL, R, or Python, or a similar analytic language.
• Familiarity with data visualization tools (e.g., Tableau, Power BI, Shiny, or similar).
• Strong analytical thinking, problem‑solving skills, and attention to detail.
• Ability to work with structured and unstructured data.
• Strong communication skills, with the ability to translate technical concepts into user‑friendly language.

Professional Competencies:

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication