Summer Intern - Pharmacy

Job Ref: TE0084
Category: Professional
Department: PHARMACY ADMIN
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Temporary
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $21.00 - $26.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

The Pharmacy will support the Pharmacy Team in enhancing Medicare Star Ratings through member, pharmacy and provider outreach to coordinate care and address and health benefit inquiries.

Duties & Responsibilities

• Member, pharmacy and provider outreach calls related to medication adherence and assist with bridging gaps resulting in medication access concerns
• Contact pharmacies to disseminate information to correct billing errors
• Work collaboratively with various departments to address any member, provider or pharmacy concerns
• Provide high-level, member-focused customer service
• Assist in other duties to support departmental objectives

Work Shifts

9:00 AM- 5:00 PM

Minimum Qualifications

• Enrolled in a graduate program such as MPH, MHA, MBA, MS in Health Informatics, PharmD, or a related healthcare field, required
• Strong academic standing with coursework related to public health, healthcare management, pharmacy, data analytics, or clinical operations, preferred
• Previous internship, volunteer experience, or project work in a healthcare or research setting, preferred
• Previous customer facing experience, preferred
• Excellent verbal and written communication skills, with the ability to interact professionally with patients, clinicians, and internal teams.
• Comfortable conducting phone outreach, data collection, and engagement activities as part of program work.
• Experience with Microsoft Excel, Word and PowerPoint, preferred
• Position requires excellent organizational, teamwork, interpersonal, time management, written and verbal communication skills

Professional Competencies:

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication