Summer Intern - Partnership in Care

Job Ref: TE0095
Category: Professional
Department: PARTNERSHIP IN CARE
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Temporary
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $21.00 - $26.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

MetroPlus Health’s Partnership in Care (PIC) program provides a team-based approach to caring for members who are living with HIV, homelessness, or transgender. PIC provides comprehensive care management services through a team of care managers. The intern would oversee a project related to improve quality measure performance such as diabetes outcomes or preventative care screenings. The primary focus would be to plan and implement a quality improvement project with the goal of improving performance through direct member outreach and collaboration with providers/facilities. The internship position will report to the Community Outreach, Quality, and Compliance Director and work closely with the Care Management team and Medical Director of Partnership in Care.  

Duties & Responsibilities

• Identify root causes and barriers to quality measures through research, brainstorming with care managers/leadership, and analyzing available data
• Plan/implement QI project with the goal of improving rates of quality measures
• Coordinate with the care managers assigned to member to conduct targeted telephonic outreach to PIC members with gaps in care
• Assist members with scheduling of appointments for services
• Address member’s barriers to completing services/appointments
• Develop and implement strategies/tools to help members close gaps in care
• Collaborate with providers/facilities to close gaps in care
• Analyze impact of project on rates of quality measures
• Participate in other special outreach and quality improvement projects as assigned

Work Shifts

9:00 AM- 5:00 PM

Minimum Qualifications

• Proficient with Excel; Strong verbal/written communication skills; Experience with community/patient outreach
• Interest or experience with the HIV population, community outreach or working with underserved populations, and quality improvement is preferred

Professional Competencies:

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

#LI-Hybrid #MPH50