Summer Intern - Quality Improvement Specialist

Job Ref: TE0096
Category: Professional
Department:
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Temporary
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $21.00 - $26.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

The Quality Improvement Specialist intern will help drive initiatives that improve clinical quality and ensure members are connected to timely and appropriate care. This work centers on HEDIS, the Healthcare Effectiveness Data and Information Set, which is a national standard for measuring how well health plans deliver preventive care, chronic condition management, and other essential services.

During the internship, the student will contribute to the design and evaluation of a performance improvement intervention tied to a priority HEDIS measure or process, gaining hands‑on experience with healthcare quality methods, data interpretation, and operational execution.

This role offers meaningful exposure to how quality programs drive member outcomes, influence health plan performance, and support a career in healthcare quality, population health, or analytics.

Duties & Responsibilities

• Support the design and implementation of a performance improvement intervention tied to a priority HEDIS measure or process.
• Assist with collecting, organizing, and reviewing data to identify care gaps, trends, and opportunities for improvement.
• Participate in monitoring and reporting activities that track intervention progress and member outcomes.
• Contribute to process mapping, documentation updates, and workflow enhancements that improve operational efficiency.
• Help prepare materials, job aids, or communication tools that support member outreach or provider engagement.
• Collaborate with Quality Management, HEDIS Operations, and analytics partners to support cross-functional project needs.
• Participate in meetings, working sessions, and routine operational activities to learn how quality functions within a health plan.
• Perform general project support tasks, including scheduling, note taking, and preparing status updates.

Work Shifts

9:00 AM- 5:00 PM

Minimum Qualifications

• Currently enrolled in a Public Health, Health Administration, Health Informatics or similar program.
• Proficiency with Microsoft Excel, PowerPoint, and other standard productivity tools, with willingness to learn new systems or databases (pivot tables, lookups, basic formulas).
• Basic understanding of SQL, R, or Python, or a similar analytic language (preferred but not required).
• Familiarity with reporting or dashboard tools (Power BI, Tableau, or similar).
• Basic analytical skills with the ability to interpret data trends and summarize findings.
• Exposure to process improvement concepts (Lean, workflow mapping, or similar) .
• Basic understanding of project management fundamentals (task tracking, documentation, timelines).
• Strong organizational skills to support report inventory creation and audit preparation.
• Interest in healthcare quality, performance improvement, and regulatory programs such as HEDIS.
• Strong written and verbal communication skills for training material development and workflow documentation.

Professional Competencies:

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

#LI-Hybrid #MPH50