Summer Intern - ServiceNow

Job Ref: TE0097
Category: Information Technology
Department:
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Temporary
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $21.00 - $26.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

The ServiceNow Summer Intern will support the ServiceNow team by executing testing activities, creating documentation, building dashboards and assisting with workflow and requirements management. The ServiceNow Summer Intern will gain hands-on experience across the platform.

Duties & Responsibilities

• Execute functional, regression, and user acceptance testing for ServiceNow enhancements and workflows.
• Document defects, test results, and retesting outcomes.
• Create and update workflow documentation, requirements, knowledge articles, and user stories.
• Develop user-friendly job aids and how-to guides.
• Support requirements gathering and workflow mapping with business analysts.
• Build or update dashboards in ServiceNow
• Assist in the completion of KTLO tickets submitted and assigned to the ServiceNow team

Work Shifts

9:00 AM- 5:00 PM

Minimum Qualifications

• Actively pursuing a Bachelor’s Degree in Information Systems, Computer Science, Business, or a related field.
• Strong written communication and documentation skills.
• Exhibits ability to learn new technology quickly and apply problem solving skills.
• Proficiency using Microsoft Office products (Teams, Outlook, Word, Excel, Visio, SharePoint, OneDrive, etc)
• Interest in ITSM, workflow automation, or SaaS platforms.

Professional Competencies:

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

#LI-Hybrid #MPH50