Summer Intern - Training Coordinator

Job Ref: TE0099
Category: Human Resources
Department: HUMAN RESOURCES
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Temporary
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $21.00 - $26.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

The Training & Development Training Intern will provide operational support to the department by acting as a liaison, organizing training events, creating reports, and coordinating requests for various services. The individual who fills this position must possess high energy, strong organizational and problem-solving skills, customer-focused approach and a willingness to be open and flexible.

Duties & Responsibilities

• Provide logistical support for all training including marketing workshops, material preparation, room set-up, enrollment/registration and class follow-up.
• Respond to individual requests for information, resources, training, and assistance from MetroPlus employees.
• Generate training metrics/reports based on class attendance and training plans.
• Create written correspondences regarding training initiatives.
• Update and maintain training calendar.
• Administer courses and attendance via Degreed Learning Management system.
• Analyze training utilization, impact and ROI metrics and make training program recommendations.
• Input and maintain program data tracking, training schedule, and course evaluations.
• Participate in the creation and distribution of learner reports and materials for all training programs.

Work Shifts

9:00 AM- 5:00 PM

Minimum Qualifications

• High school degree required
• Excellent communication skills, both verbal and written, computer, technology, and organizational skills required.
• Proficient in MS Office and Outlook. Experienced user of Excel.
• Proven ability to work collaboratively across teams and at all levels of the organization
• Strong customer service skills, resourcefulness, ability to be proactive, anticipate problems and escalate with plan of action for resolution, ability to juggle multiple tasks, strong organizational and problem- solving skills, analytical thought process, and ability to create reports.
• Advanced SharePoint and MS Teams skills, a plus

Professional Competencies:

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

#LI-Hybrid #MPH50