Summer Intern - Call Center

Job Ref: TE0110
Category: Call Center
Department:
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Temporary
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $21.00 - $26.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

The College Intern, under the direction of the Call Center supervisor, is responsible for assisting the Customer service Department with member management functions.   The Customer Service department is responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members, and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with PCP selections and handling all provider inquiries related to eligibility, claims, and authorizations. There is a significant amount of coordination that has to happen in order to ensure that we are providing our members and providers with the best service, and we are looking for help to make sure that MetroPlus is well -positioned to provide the best service possible.

Duties & Responsibilities

• Call members and/or providers to request, or confirm receipt of, necessary documents
• Assist in sending resource and materials to members to help improve their health and wellness
• Verify and update member demographic information
• Perform outreach related to New Member Orientation and PCP Term/ Reassign project
• Assist with Tier 1 inbound calls
• Process faxes
• Work on return mail
• All other tasks assigned by the Supervisor or the management team.

Work Shifts

9:00 AM- 5:00 PM

Minimum Qualifications

• High School graduation or evidence of having satisfactory passed a High School Equivalency Program
• Prior experience customer services/call center experience preferred.

Professional Competencies:

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

#LI-Hybrid #MPH50