Community Liaison Wrkr Lvl III

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Purpose of Position:

This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff. There are four (4) Assignment Levels within this class of positions; all personnel perform related work.

9:00 A.M – 5:00 P.M

 

Assignment Level III

Under direction, performs difficult and responsible liaison activities between City agencies or programs, and community residents and groups. In the Health and Hospitals Corporation, under direction, supervises liaison activities of a hospital with local residents and other agencies and groups in the community. In addition to performing duties of Assignment Level II at a higher level, also performs the following:

Examples of Typical Tasks:

1. Supervises the performance of liaison activities; may be responsible for an administrative area covering one or more field offices or operational units.
2. Recommends procedures for implementation and maintenance of effective community liaison or community programs.
3. Directs community research activities and provides for the dissemination of research data and other materials.
4. Maintains communication with local community leaders and groups, particularly in matters of relative complexity and difficulty; explains programs and policies.
5. Mediates problems between the community and schools, hospitals, residents, landlords and community groups.
6. Represents the agency or program or assigns representation at community.

7. Participates in planning, organizing, and implementing overall community liaison programs with schools, hospitals, residents and community groups.
8. Represents a hospital or assigns representation at community activities relating to hospital and health care programs.
9. Supervises staff development and training of community liaison employees.
10. Performs field or office tasks as assigned.

1. Four (4) years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
2. Education and/or experience equivalent to 1. above. Completion of an approved six (6) month training program of combined classroom training and on-the-job experience in community liaison work may be substituted for six (6) months of experience. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the experience described above. However, all persons must have at least one (1) year of the full-time experience described above.

Note: Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program 
• Union Benefits for eligible titles 
• Multiple employee discounts programs
• Commuter Benefits Programs