Administrative Coordinator

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview 

Reporting to the Director of Growth Operations, the Administrative Coordinator is responsible for providing analytical, operational, and administrative services to Growth Field Operations based on assigned units/regions (Brooklyn, Queens, Emerging Markets, Manhattan/Staten Island, or the Bronx/Recovery Unit).  The Administrative Coordinator performs a wide range of complex and confidential analytical and administrative duties to support the Growth Division’s mission and overall purpose.  The Administrative Coordinator must ensure consistent communication, anticipate and resolve problems, improve processes, maintain positive and solid business relationships with all internal and external customers, and provide significant and quality customer service to the staff we serve.

Analytics

• Develop and manage performance reports for Growth Field Operations personnel based on a series of measurable outcomes
• Collect, monitor, and study business data to create custom reports that supports Growth Division strategies, impacts membership growth, and increases networking opportunities and overall business relationships.  
• Provide a series of in-depth reports that supports strategic and operational approaches for existing business processes and/or suggests strategic and operational changes.  
• Identify different types of data that requires tracking in order to improve business performance.  
• Generate easy-to-interpret reports based on collected data by utilizing methods such as:
  • Dashboard Reports 
  • Charts and Graphs
  • Pivot Tables and Charts
• Use statistical methods to identify areas for operational improvement and suggestions for streamlining processes by utilizing methods such as:
  • Case Studies
  • Workflows
  • User Guides
• Conduct research and provide findings based on key information

Operations/Administration

• Point person for all staff within the respective assigned unit for all matters regarding all business-related affairs required in the main office.  
• Ensure all staff within the respective assigned region is equipped with the necessary tools to perform their daily responsibilities
• Provide assistance and operational support for various meetings
• Ensure accurate updates of attendance on a daily basis for respective region
• Manage site codes for respective region
• Other duties as assigned by the Director of Growth Operations.

• High School Diploma or equivalency required; Bachelor’s Degree preferred
• 2 years of experience in analysis and/or supporting and improving operational efficiency
• Technically savvy - proficiency in Microsoft Office programs and knowledge of basic office software product

Preferred Skills

• Ability to impact operations and effect change without being confrontational
• Process improvement/problem resolution – ability to identify existing/potential issues and provide solutions
• Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
• Proactive, independent thinker with high energy/positive attitude
• Ability to handle multiple concurrent projects

Professional Competencies

• Integrity and trust
• Customer focus
• Functional/technical skills
• Results driven – prioritizing, taking initiative, and taking ownerships
• Extremely organized with strong time management skills
• Strong attention to detail
• Ability to work independently and with others
• Self-motivated and goal oriented
• Demonstrate flexibility and willingness to learn
• Good written and oral communication skills
• Excellent interpersonal skills

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