Salesforce Architect (Vlocity)

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview 

The Salesforce Architect will lead efforts to adapt and Salesforce, offer support to our business and responsible for a wide variety of critical applications built on Salesforce platform. The Salesforce Architect will also provide oversight and responsibility for the performance and operation of the Salesforce Development team through management, leadership, and mentorship.

• Provide leadership in the overall Salesforce architecture, application design and development of the system.
• Possess a deep understanding of Salesforce products, as well as the customization and development possibilities.
• Has to architect solutions on Salesforce that are secure, scalable, and meet the business requirements.
• Ensuring that the solution, and all customizations to the platform meet best practices
• Ensure architectural integrity and consistency across the entire product.
• Knowledgeable on all Salesforce offerings, sales cloud, service cloud, force.com, etc.
• Design documentation and best practice methodologies
• Create & deliver, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Force, Visualforce, Vlocity and J2EE technologies.
• Has deep understanding of Salesforce Health Cloud and VLocity Healthcare Industry
• Working knowledge of Salesforce integration using MuleSoft
• Overseeing the delivery of the architect solution
• Organize the process for successful project delivery to the end users.
• Plan and manage the application deployment using Azure CD/CI pipeline.
• Review Salesforce capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within Salesforce.
• Study existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
• Oversee programming development and testing of interfaces according to the specifications.
• Help with on-going application maintenance.
• Mentor team members to use best practice and new technology needs.

• 10+ years of related professional experience.
• Experience in full cycle programming.
• College or University degree in Computer Science or a related discipline.
• Possess and demonstrate strong written and oral communication skills.
• 10+ years of related professional experience.
• At least 5 years’ experience in a leading role in Salesforce solution design and system administration.
• Minimum Salesforce Certified: 
• Advanced Administrator
  o Service Cloud Consultant
  o Platform App Builder 
  o Omnistudio Consultant

Professional Competencies 

• Operational and technical experience with development tools include but not limited to Salesforce/Apex, Force, Visualforce, Vlocity and J2EE technologies; Web Services, REST API, SOSL and SOQL, Salesforce.com's Web Services and APIs, and the Salesforce Security model.
• Process Analysis, Workflows, Page Layouts, Roles, Profiles, Reports & Dashboards
• Architecting and building solutions within the Salesforce Portal
• Integrating SFDC using Web Methods, Web services, SSO, etc..
• Strong understanding of Microsoft DevOps framework; Content Versioning; Agile methodology.
• Strong experience with Database design, including Microsoft SQL Server database platform (latest version) with a focus on T-SQL
• Excellent analytical and problem-solving skills.
• Analytical ability to evaluate and construct accurate and efficient programming solution to business problems.
• Working experience with Marketing and Customer Service in Health Care
• Familiarity with ServiceNow.

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